Privacy Policy

We collect information you provide directly — such as your name, email address, shipping address, and payment details when you place an order or sign up for our newsletter. We also collect limited technical information automatically, including IP address, browser type, and pages visited, to operate and improve the Site.

We use your information to process orders, deliver products, provide customer support, send transactional emails, and — with your consent — marketing communications. Aggregated analytics help us understand how the Site is used and improve the experience.

We share information only with trusted service providers necessary to operate our business: payment processors (Shopify Payments, Klarna, Clearpay, PayPal), shipping carriers, email providers, and analytics platforms. These providers are bound by confidentiality and data protection obligations.

We do not sell your personal information.

We use cookies and similar technologies for essential site functionality, analytics, and — with your consent — marketing. You can manage cookie preferences via the cookie banner or your browser settings.

We retain order records for the period required by tax and consumer law (typically up to 10 years). Marketing data is retained until you withdraw consent. Account data is retained for as long as your account remains active.

Under GDPR, you have the right to access, correct, delete, restrict, or port your personal data, and to object to processing. To exercise any of these rights, email support@shopmarelle.com.

We use industry-standard security measures, including TLS encryption and access controls, to protect your information. No system is completely secure; please use strong, unique passwords and contact us immediately if you suspect unauthorized access.

We may update this Privacy Policy from time to time. Material changes will be communicated via the Site or email. The "Last updated" date above reflects the most recent revision.

Questions about your privacy? Email support@shopmarelle.com.